This is definitely the biggest downside of the system I've seen. We have a fair amount of travelers that have already been Livescan screened through other departments so they don't need to and we don't want to pay for them to do the background check for the trip.  The problem is communicating to them that they don't have to do it! It appears as one of the first two options after submitting an application so they think it's necessary even though I have a profile question "Have you ever been screened through our church volunteer screening before? If so, IGNORE the Background Check requirement." Since it appears in the Requirements under the banner "You MUST complete this to go on this trip!" people get confused. Then there's the reminder email for the references and background check that continues to go to them because they aren't filling it out. I've edited that reminder to explain who doesn't have to do it and that they should ignore it and can opt out of the notifications. It's just so hard for people to see that list with the item undone and it adds a lot of confusion. It would be nice if we could mark it done for them or hide the item in the requirements list.