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Which emails are sent when participants apply? Follow

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Ryan MacAlmon
  • Updated

We have pre-built out several emails that will automatically send based on a variety of actions or date driven settings.  We do recommend that you customize these emails to your organization-specific language/voice.  

The automated system emails can be found by visiting Admin --> Email Settings.  Click on the small arrow to display the email names and descriptions. Click on the email title to edit.

Emails Are Sent When...

Read each of the scenarios below to understand which emails go out after an applicant first applies to a trip or creates an account.

  1. Applies for a trip, where you pay a deposit AFTER you are approved
    >>No email is sent out
    This is an on-screen verification note.
    Once you approve the applicant the ' Mission Application Accepted ' from the "Trip Decision Emails" Section is sent.

  2. Applies for a trip, where you pay a deposit BEFORE you are approved
    >>The 'Group Signup Completion' email is sent out from the "Payment/Donation Emails" Section.
    Please Note: For PushPay and V2 customers where all donation emails are sent from those programs, it will not generate this email from our system. 
    Once you approve the applicant the ' Mission Application Accepted ' from the "Trip Decision Emails" Section is sent.

  3. Registers for a trip where there is no application AND there is a deposit
    >>The 'Group Signup Completion' email is sent out from the "Payment/Donation Emails" Section.

  4. Registers for a trip where there is no application AND NO deposit
    >>The 'Group Signup Completion' email is sent out from the "Payment/Donation Emails" Section.

 

Other Possible Registration Emails

  1. When someone creates an account from your login page
    >> The 'New Registered User' email is sent out from the "Accounts Email" Section. This email contains a link for the user to confirm and activate their new account.

  2. When a person applies for a trip where the deposit is paid AFTER approval, they are in the status of 'Approved (not registered)' and you select the option 'Move to trip' which will bypass them having to pay the deposit
    >> The 'Applicant Moved to Trip' email is sent out from the "Trip Decision Emails" Section.

  3. When an Admin manually adds a person to a trip (the person does not apply or register using the Trip public URL.
    >> The 'Added Team Member to Trip' email is sent out from the "Accounts Email" Section.

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