We have streamlined the Refunds process for Focus Missions. There is no longer a Refunds Admin tab; we now allow administrators to manage all refund activities from the participant's funding page.
Follow the instructions below to issue refunds to participants as needed.
Accessing a Participant's Transactions
Locate the transaction(s) you wish to refund by selecting the participant whose account it is associated with from the Team Members view.
Issuing a Refund
Select a Transaction to display the Funding Menu.
Your Options include:
- Viewing Notes
- Removing Donations
- Issuing a Refund
- Transferring Funds
- Viewing the Audit Log
- Viewing the Donor Info
For payments and donations that have been processed through the Missions platform, selecting the option to Issue a Refund will immediately initiate a refund back to the original donor or participant back to the same card or bank account they paid from through your payment processor.
*Note: If you prefer to issue a refund to the donor or participant via a check directly from your church or organization, choose Remove Donation rather than Issue a Refund.
For Custom Allocations (manually added funds), you'll be prompted to use the Remove Donation feature.
Removing the donation will take the transaction amount down to zero.